FrostyBet Casino Privacy Policy
At FrostyBet Casino, we are fully committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your personal information when you access our platform at frostybet.com. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.
Who We Are
FrostyBet Casino is operated by Green Champions Leader S.R.L., a company incorporated in Costa Rica, San Jose, Montes de Oca, San Pedro, Los Yoses, with registration number 3-102-917157. We hold a valid gaming licence issued by the Curaçao Gaming Authority, licence number OGL/2023/155/0098. As the data controller, we are responsible for how your personal information is processed and protected. If you need to reach us regarding any data-related matter, you can contact our support team at support@frostybet.com.
What Information We Collect
When you register and use our FrostyBet platform, we may collect the following categories of personal information:
- Full name, date of birth, and contact details including email address and phone number
- Residential address and country of residence
- Government-issued identity documents submitted for account verification
- Payment information, including details related to deposits made via Visa, Mastercard, and supported cryptocurrencies
- Transaction history, including deposit and withdrawal records
- Gaming activity, betting history, and session data
- Device information, IP address, browser type, and operating system
- Communications you send us via live chat, email, or our Frenzy virtual assistant
- Responses to promotional offers, bonus claims, and participation in loyalty programmes
We collect this data through your direct interactions with us — such as when you complete the FrostyBet Casino login process, claim a promo code, or contact our support team — as well as automatically through cookies and similar tracking technologies.
Why We Collect Your Data
At FrostyBet, we collect and process your personal data for specific, legitimate purposes. We do not process your information beyond what is necessary for those purposes. The primary reasons we use your data include:
- To create and manage your player account
- To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
- To process deposits and withdrawals in accordance with our payment terms
- To provide customer support via email, live chat, and our virtual assistant
- To deliver bonuses, free spins, cashback rewards, and VIP programme benefits
- To detect and prevent fraud, cheating, and other prohibited activities
- To comply with legal obligations and regulatory requirements under our Curaçao gaming licence
- To send you marketing communications where you have given us your consent
- To analyse and improve the performance and security of our platform
Legal Basis for Processing
Our FrostyBet Casino data processing activities are based on one or more of the following legal grounds: performance of a contract (your player account agreement with us), compliance with a legal obligation, our legitimate interests in operating a secure and compliant gaming service, and your consent where applicable. You may withdraw consent for marketing communications at any time by contacting us or using the unsubscribe option in any marketing email we send.
Account Verification and Document Submission
We are required to verify the identity of all players before processing the first withdrawal. At FrostyBet Casino, documents must be uploaded within 30 days of registration or before your first cashout — failure to do so will result in the account being locked until the required documents are supplied. We treat all identity documents with the highest level of security and confidentiality. These documents are used solely for verification and regulatory compliance purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our platform to enhance your browsing experience, remember your preferences, and analyse how our services are used. When you complete the frostybet.com login and navigate our site, certain data is collected automatically. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your experience. Our cookie usage falls into the following categories:
- Essential cookies: Necessary for the platform to function, including session management and security
- Analytical cookies: Help us understand user behaviour and improve our service
- Marketing cookies: Used to deliver relevant promotional content where you have consented
- Preference cookies: Store your language and display preferences across sessions
How We Share Your Data
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in order to operate our platform effectively. These include:
- Payment processors and cryptocurrency service providers facilitating your transactions
- Game providers and software suppliers whose content appears on our platform
- Identity verification and fraud prevention services
- Customer support tool providers and communication platforms
- Regulatory and law enforcement authorities where required by law
All third parties with whom we share data are required to maintain appropriate security standards and use your data only for the specific purpose for which it was shared.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulatory obligations. Gaming records, transaction histories, and identity documents may be held for a minimum of five years following account closure to comply with anti-money laundering regulations. When your data is no longer needed, we securely delete or anonymise it.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. At FrostyBet, we respect those rights and will respond to valid requests promptly. Your rights may include:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data, subject to legal retention obligations
- The right to object to or restrict certain types of processing
- The right to data portability where technically feasible
- The right to withdraw consent at any time for consent-based processing
To exercise any of these rights, please contact us at support@frostybet.com. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.
Security of Your Data
We take the security of your personal information seriously. Our FrostyBet platform employs industry-standard encryption, secure server infrastructure, and access controls to protect your data from unauthorised access, disclosure, or misuse. Despite these measures, no online system can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential.
Restricted Countries and Compliance
Our services are not available to residents of certain countries, including but not limited to the United States, United Kingdom, and other restricted territories listed in our Terms and Conditions. We process data only for players in permitted jurisdictions and apply geo-restrictions to prevent access from excluded regions. This is part of our commitment to responsible and compliant operations across all markets we serve.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our platform. Continued use of FrostyBet Casino after any such update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to get in touch. At FrostyBet, we take every privacy concern seriously and will work to resolve any issues promptly. You can reach our support team at any time via:
- Email: support@frostybet.com
- Live Chat: Available 24/7 directly on our platform
- Virtual Assistant: Frenzy, available on-site for immediate assistance
We are here to ensure your experience at FrostyBet Casino remains safe, transparent, and fully in line with your privacy rights.
Content updated: July 23, 2026